Support Links

If you have any product related questions then go here. Note that this form isn’t for tech support. For etch support, please use one of the other options listed below.

General Product Questions

This page contains fixes for some of the most common software issues. Many issues can be quickly solved. Check this first before submitting a ticket.

Common Software Issues Page

If you lost your license key then you can look it up ionline without needing to contact us.

For perpetual license keys, go to this form and it will send you an email with your key. 

Perpetual License Key Lookup Form

For Platinum License Keys, they will be on the orders page in your platinum account. They will show under the original subscription order (not the renewal orders).

Platinum Club Orders Page

If you have a software issue that can’t be fixed from the Common Software Issues page then you can submit a support ticket here.

Note: Standard tickets are responded to during normal business hours which are Monday-Friday, 9 AM – 5 PM.  For priority tickets, we attempt to respond after hours and on weekends whenever possible.

Submit Standard Ticket Submit Priority Ticket (Platinum Club)

For training and “how to” type of questions, our Facebook groups are the best place to ask.  If you are a Platinum Club member the Platinum group is the best place to ask. The Platinum group is part of the priority support system for Platinum members. Posts in the Platinum group are routinely monitored and responded to by the software developers.  The developers may also respond in the community group. However, they do not follow that group as closely.

Platinum Member Facebook Group Community Facebook Group