Support Links

Plugin Downloads / Updates

This link contains all of the latest plugin releaes. If you are experiencing any plugin issues then please update the plugin before submitting a ticket to see if the update fixes the issue.

Plugin Downloads

Frequently Asked Questions

Before sending us a question, please check the FAQs to see if the answer is there.

Frequently Asked Questions

Pre Sales Questions

If you have any product related questions then go here. Note that this form isn’t for tech support. For etch support, please use one of the other options listed below.

General Product Questions

Common Software Issues

This page contains fixes for some of the most common software issues. Many issues can be quickly solved. Check this first before submitting a ticket.

Common Software Issues Page

License Key Lookup

If you lost your license key then you can look it up online without needing to contact us. See how to find your key.

License Key Lookup Instructions

Clear Plugin Activations

You can see your plugin activations and clear them here.

Clear Plugin Activations

Install / Activation Support Ticket

If you have an install or activation issue then you can ask either in a ticker here or in the tech support forum.  However, If you aren’t a Platinum subscriber then you will need to ask here because the support forum is only available on the Platinum webpage.

Tickets are responded to during normal business hours which are Monday-Friday, 9 AM – 5 PM.  For priority tickets, we attempt to respond after hours and on weekends whenever possible.

Install / Activation Ticket

Tech Support - Platinum Subscribers

The tech support forum is the “Official” place to ask for any tech support.  Also, if you have any “how to” training type question and you want a response from Pixnub, then submit here. This forum requires a Platinum subscription to access.

Tech Support Forum

Platinum Facebook Group

The Pixnub Platinum member facebook group is available for Platinum members to join.  You can ask any questions in this group. However, it is not the official company tech support response page.  This is a great place to get community feedback if you want input from other users. Also, it is a good place to ask question after hours on nights or weekends if you don’t want to wait until normal business hours to get a response from Pixnub in the tech support forum.

Platinum Member Facebook Group