Reply To: fILES FALED TO COMPLETE

[Alyssa BellKeymaster]

Hi Juan,

To help you troubleshoot I have a few questions

1. Do the filenames have any of the following characters such as these ” \/:*?”<>|# ” ? You can’t use filenames with these characters in SPA. This is a limitation set by Adobe in the plugins API.  Photoshop can’t save a file from a plugin with any of these characters in the name

2. In the Photoshop preferences, is your Graphics Processor turned on?

3. Have you tried to run SPA in diagnostics mode? If not, try that and send me a screenshot of the what the error message says if you have one

Regards, Alyssa