OK, then that is a different story then. You didn’t mention that when listed the symptoms.
Either you have something set up incorrectly in the PSD template or you have a GPU issue and it can’t find the face. In either case, if it can’t replace the Player then it doesn’t finish with doing anything else.
1. Go to the Photoshop preferences and to the Performance section. Is “Use graphics processor” checked on?
2. Please post a screen shot of the layer panel showing the player layer setup in your PSD.