Sorry, just saw you other comment about resetting the prefs and the can’t write presets error. that is typically cause by a photoshop installation issue. Sometimes Photoshop doesn’t build the folders it needs for the plugins to store data. It is a rare thing but Adobe knows about it. Reinstalling Photoshop typically doesn’t fix it either. The folders need manually created. The folders are buried in the Adobe structure and depending on which folders are missing the procedure is different. So it is probably best to do a screenshare so I can look at it and fix the folders for you.
Can we do a screen share? You would need to install the Chrome Remote Desktop app for Google Chrome.