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    I have seen a corrupted PS preferences file cause saving not to work on a couple of occasions. Please go into the Photoshop preferences and to the General section. Clcik to button that says “Reset Preferences on Quit.  Then restart Photoshop and try again.

    Let me know if that works.  If not, then we would need to set up a screen share I think because I am out of ideas at that point.