Frequently Asked Questions
Your serial number will be emailed to you immediately after purchasing any of our software. This is automated by our system and you will get it within a minute or two at the longest. If you don’t see the email, then check your junk folder just in case you email filtered it (not common).
The standard license for all of our plugins can be used on 2 computers. For bulk a bulk licensing discount, contact us for
You can easily transfer the activation. After being activated, there will be a button called “View License” inside of the user interface of the plugin. Click on that button and then on “Transfer Activation”. The activation will be removed from your computer and then you can activate it on your new computer.
Yes, you may install the plugins on the same computer as many times as you want. The activation limit applies to number of computers, not the total number of installs. For example, if you have it installed on Photoshop CS6, CC 2015.5 and CC 2017 on the same computer, it only counts as 1 computer installation since the installs are on the same computer.
You can simply contact us through the online contact form. We have a database of all serial numbers. We can match your email address to your purchase and send you an email with your serial number.
With our single plugin licenses, you may update your software to any new revision for the same version. For example, if you purchased Glamour Glow 2.01, you may update to 2.02, 2.03, 2.04, etc. New release versions (version 3 for example) will be offered at a discount to license holders of prior versions. The Master Key suite come with free lifetime upgrades to any new versions of all plugins.
Just download the latest version from the website. You don’t need to uninstall your current version. Just install the newer version and it will replaces the files as needed. Most of the time, it will auto recognize your serial number and you won’t even need to re-enter it. If the activation code for the software has changed, then you may need to re-enter your serial number. As long as it is on the same computer, it won’t count as another computer activation.
After software activation, all sales are final. We encourage you to try our software prior to purchasing. We have full trial downloads for all of our plugins. These are fully functional with a grid watermark. The download files from the website are identical to the files you get when you purchase. You only need the serial number from the purchase to unlock the grid.
Activation issues are very rare. Typically, the only thing that will cause an issue is if a computer has restricted internet access or a proxy connection. For example, if you are using a corporate computer that does not have external internet connection. For this case, we can help you do a manual activation by using a custom Photoshop script. Just contact us and we will get it activated for you.